Delta Private Jets Card Frequently Asked Questions
Aircraft & Flight Information
Who provides the aircraft used in the Delta Private Jets Card program?
Aircraft for Delta Private Jets™ Cardholders come from Delta Private Jets™ fleet of owned and managed aircraft as well as from Delta Private Jets™ network of approved affiliate operators. Approved affiliates must have a signed agreement with Delta Private Jets™ as well as hold an ARG/US "Platinum" or "Gold" safety rating and pass an ARG/US TripCheq before every flight. ARG/US is a worldwide leader in performing on-site safety audits for corporate flight departments, charter operators, and commercial airlines.
Does the Cardholder pay for fuel?
The hourly rates include fuel costs, so there is no additional fuel cost once the Cardholder joins the program.
Will Delta Private Jets Cardholders be able to schedule the use of multiple aircraft on the same day?
Yes, unlike most other private jet services, Cardholders may schedule multiple aircraft on the same day. Availability to multiple aircraft will be guaranteed on all days except Peak Days.
Is taxi time added?
Cardholders are billed for time when they are occupying the aircraft from wheels up to wheels down. There will also be six minutes added for taxi on take-off and six minutes added for taxi on landing. This is a standard adjustment even if actual taxi time is longer than six minutes.
How many passengers does Delta Private Jets guarantee in each category?
Delta Private Jets guarantees the following number of passengers in each aircraft category: Light Jet - six passengers. Midsize Jet - seven passengers. Super-Midsize Jet - eight passengers. Large Jet - nine passengers. Please be aware of possible constraints on the ability of aircraft to carry excessive luggage. If you would like to bring luggage such as skis, golf bags, firearms, etc. please notify your Delta Private Jets Card Concierge at the time the trip is scheduled.
Does the Delta Private Jets Card have Peak Days?
View Peak Day Pricing
Does the Delta Private Jets Card have Trip Minimums?
No. There are no Trip Minimums. Rather, the Delta Private Jets Card has Daily Minimums so that Cardholders can maximize the value of flying more trips in a Trip Day versus other card programs. Those minimums are:
Daily Minimums $100,000
What is the cancellation policy?
Trips must be cancelled 10 hours prior to take-off in order to avoid a cancellation fee. In the event that a trip is cancelled inside the 10-hour window, Delta Private Jets will charge a cancellation fee that is equal to the estimated flight time of the trip that was cancelled plus any fees incurred. For international travel, the required cancellation notice is 48 hours and for Peak Days, the required cancellation notice is 120 hours.
Does Delta Private Jets provide catering or ground transportation?
Catering and ground transportation are examples of typical incidental items. Incidentals can be arranged at the time of booking by your Cardholder concierge. These charges are deducted from your deposit and reflected on your monthly statement. There will be a 10% administrative fee added to the cost of the incidental items arranged by Delta Private Jets.
Am I covered by a Delta insurance policy?
When flying a trip under the Delta Private Jets Card program, you and your passengers are listed as additionally insured on Delta Private Jets liability insurance policy.
Delta Private Jets Card Account Information
Is the Delta Private Jets Card refundable?
In order to provide access to the unparalleled benefits and competitive rates of the Delta Private Jets Card, the Cardholder's deposit is not refundable.
Does the deposit expire?
The Delta Private Jets Card has a two-year term. After two years from the effective date on the Cardholder's agreement the deposit will expire. However, the Delta Private Jets Card may be replenished at any time.
How long is my rate guaranteed?
Cardholders making a $100,000 initial deposit will not be charged for an hourly rate increase during the term of your contract. Your hourly rate is guaranteed for up to two years, or until the account balance is depleted, whichever is the earlier occurrence.
What is the amount required to replenish my deposit?
Your deposit in the Delta Private Jets Card program may be replenished at anytime with a $100,000 addition to your account based on the product purchased, which will be added to any current balance. This will reset your card for up to an additional two years and lock in the aircraft hourly rates in effect at that time.
Who do I call to arrange private flights?
To book a private flight we welcome you to call your concierge at 1-877-323-5381. Please be sure to have the following information to reserve an aircraft: departure city, arrival city, dates, take-off or arrival times, and names of passengers. Your concierge will request any additional information that they may need.
Who do I call to arrange commercial flights?
To make a reservation for a scheduled flight on Delta Air Lines® you can call your concierge at 1-877-323-5381. Your commercial flight charges will be deducted from your Delta Private Jets Card account balance along with a non-refundable $25 per ticket handling fee.
Delta Air Lines Information and SkyMiles® Benefits*
What is the Delta Private Jets relationship with Delta?
Delta Private Jets is a wholly owned subsidiary of Delta Air Lines, focusing on private business jet travel. Since 1984, Delta Private Jets has been setting the standard for worldwide, on-demand private jet charter, jet card programs, and aircraft management services. Our more than 26 years of experience in operating business jets has earned us the reputation of a leader in the industry and global marketplace. Delta Private Jets has the longest-held ARG/US "Platinum" safety rating of any operation in the world.
Do I earn SkyMiles program miles on private flights?
Miles are not awarded on a trip-by-trip basis when flying privately. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption, and travel benefits. To review the rules, please visit delta.com.
Do I earn SkyMiles program miles on commercial flights?
When flying on a commercial flight with Delta Air Lines you will continue to earn miles as specified in the SkyMiles program guidelines.
International Private Jet Travel
Can I fly internationally with the Delta Private Jets Card?
Yes, the Delta Private Jets Card provides service both inside and outside of U.S. borders. Cardholders may fly within the continental United States and 225 miles off of those borders at their standard rate. In the event that a Cardholder wishes to fly further than 225 miles beyond the U.S. borders, Delta Private Jets will guarantee aircraft availability; however flights will be billed at the applicable international hourly rate for the aircraft selected by the Cardholder.
Are there international fees when traveling to destinations outside the United States?
Trips that arrive at or depart to locations outside of the United States are subject to international fees instead of U.S. Federal Excise Tax (FET). Because FET is already in the hourly cost the dollar amount of FET will be applied toward any international fees that are being charged by the foreign government. In most cases however, the amount being charged for FET in the hourly rate does not cover the international fees. The remaining balance of the international fees will be deducted from the CardholderÃ¢â‚¬â„¢s deposit.
Benefits require purchase of the Delta Private Jets Card. Delta Private Jets Card is subject to Delta Private JetsÃ¢â‚¬â„¢ Terms and Conditions that are outlined in the current Delta Private Jets Card Agreements. For Terms of the Jet Card visit DeltaPrivateJets.com/jetcard. Delta Private Jets flights are operated by Delta Private Jets, Inc., an FAA-certificated Far Part 135 air carrier, or by another FAA-certificated Part 135 or Part 121 air carrier. Offers void where prohibited by law. Offers subject to change without notice. Other restrictions apply.
*All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption and travel benefits. To review the rules, please visit delta.com/memberguide. Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award Travel seats are limited and may not be available on all flights or in all markets. Partners airline benefits subject to change and subject to the terms and conditions of each partner. All Delta Sky Club rules apply to Delta Sky Club use. To review the rules visit Delta.com/skyclub. Offer, rules and benefits subject to change.
Flights are operated by Delta Private Jets, Inc., an FAA-certificated Part 135 air carrier, or by another FAA-certificated Part 135 or Part 121 air carrier.
Delta Private Jets, Inc. © Copyright 2013
Terms & Conditions
Delta Air Lines